Privacy policy
We, GfM Gesellschaft für Messdienstleistungen mbH (“DUHA,” “us,” “we,” “our”), a limited liability company duly organized under the laws of Germany, registered with the Commercial Register of the Local Court of Cologne under HRB 78207, with its registered address at Siegburger Straße 183, 50679 Cologne, Germany, and VAT identification number DE290606225, respect all of our users' privacy and are committed to protecting the information collected through www.duha.world ("Website").
We may collect personal information about you in various ways when you use the Website or its services. This includes features like newsletters, press releases, or social media features such as Facebook, Instagram, Pinterest, Twitter, and Tumblr (referred to as the "Services").
This Privacy Policy explains how we collect and use your personal information. Please note, it only applies to data collected through our Website, not other channels. If you're in a location where using the Website isn't permitted, we kindly ask you to leave.
1. What Types of Personal Information Do We Gather?
When you interact with the Website, we may collect the following personal information:
- Information provided when filling out forms (e.g., registering, subscribing to Services, entering competitions, or reporting issues). This includes identification data, contact details, postal address, and email address.
- Details required to process orders, such as your name, email, phone numbers, billing and shipping addresses, payment details, and transaction information.
- Data about Website visits, such as IP addresses, passwords, page interactions, traffic data, and location data.
If your personal information changes, please update it in the "My Account" section of the Website or contact Customer Service (see Section 7).
2. How We Use Your Personal Information
We use your personal information for the following purposes:
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To carry out our contract with you:
- Help with orders, payments, account management, and requests.
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With your agreement:
- Share newsletters, product details, and promotional offers.
- Understand your preferences to enhance the Website and services.
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To meet legal requirements:
- Protect against fraud, theft, or wrongdoing.
3. Who Do We Share Your Personal Information With?
We may share your information with:
- Fraud prevention agencies.
- Affiliated companies or business partners (with your consent).
- Service providers and subcontractors for warehousing, delivery, marketing, and website management.
- Regulatory authorities or other entities as required by law or to protect our rights.
4. Sharing Personal Information Internationally
Your personal information may be shared with affiliates or service providers in GCC countries, where data protection laws may differ. We ensure these transfers are safeguarded by data transfer agreements.
5. Our Cookie Policy
We use cookies and IP tracking to enhance your browsing experience. Cookies help us:
- Monitor traffic and interactions on the Website.
- Recognize returning visitors.
- Personalize your browsing experience.
- Facilitate secure transactions.
You can manage cookies through your browser settings. Note that disabling cookies may affect how the Website functions.
6. Keeping Your Personal Information Safe
We retain your information only as long as necessary for the purposes described or as legally required. If legal proceedings arise, data may be retained until resolved.
7. Your Rights
You have the right to, as permitted by law:
- Access your personal information.
- Correct inaccurate data.
- Request deletion of your information.
- Restrict or object to data processing.
- Withdraw consent at any time.
- Request data portability.
To exercise these rights, contact us at customercare@duha.world.
8. Updates to This Policy
We may update this Privacy Policy as needed. Changes will be shared on the Website, and if required by law, we will notify you. By continuing to use the Website, you agree to the updated policy.
Thank you for trusting DUHA. This Privacy Policy forms an integral part of the Terms and Conditions governing your use of our Website.