DUHA shoes and bags are 100% handcrafted in Italy, with every detail carefully considered. We are proud to collaborate with skilled artisans who work with the finest materials, ensuring exceptional quality and craftsmanship in each creation.

You can shop DUHA shoes and bags directly on our website at DUHA.WORLD.

Additionally, you can find a list of authorized retailers and boutiques near you by visiting the Stockists page on our website. 

You can reach the DUHA team by completing the contact form on our website or by emailing us at customercare@worldofduha.com. Our customer care team is available Monday to Friday, from 9:00 AM to 6:00 PM (excluding public holidays), and will be happy to assist you.

If you wish to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request; however, once an order has been processed, we cannot guarantee that changes or cancellations can be made. Items already in progress are not eligible for cancellation or modification.

You may return eligible items in accordance with our Terms & Conditions. Please note that Made to Order items are excluded from cancellations, changes, or returns. These purchases are considered final.

You can track your order at any time through the Account section of our website. Once your order has been dispatched, you will also receive a shipping confirmation email containing your tracking details. Simply click the “Track Your Order” link in the email to be redirected to the DHL website, or copy and paste the tracking number directly into the DHL tracking page.

DUHA offers free standard shipping via DHL, with delivery times ranging from 4 to 6 business days after your order has been dispatched.



For customers in Dubai, express shipping is available, ensuring same day delivery.

We accept returns within 14 days of receiving your order, provided they meet the conditions outlined in our Return Policy. Please note that we can only process returns for items purchased directly from worldofduha.com

To initiate a return, kindly complete our return form to obtain the necessary documents. Once submitted, you will receive detailed return instructions by email.

Once your package arrives at our warehouse, please allow 10 to 15 business days for your return to be processed. Each item undergoes a thorough quality control check before a refund is issued, an important step that helps us maintain our commitment to the highest standards of craftsmanship.

You will receive an email notification as soon as your return has been completed and your refund issued.

The time for your funds to be available in your account may vary depending on the payment method used:

• Credit cards: 10-15  business days (depending on your bank processing times)

We offer exchanges and refunds within 14 days of receiving your order. For exchange requests, please reach out to our customer care team directly through our online form or by email, and they will be happy to assist you.